The parts:
CONCEIÇÃO VICENTE UNIPESSOAL LDA, Estrada de Santa Clara, nº 126, Cp 9300-161 - Câmara de Lobos, referred to as Lessor and the Client referred to as Lessee, enter into this rental agreement, governed by the following:
1 - Condition of the vehicle - The Lessee expressly declares that he/she received the vehicle on the start date of this contract, with a full tank, in good working order and clean, together with its respective accessories (rubber mats, warning triangle and vest).
The Lessee must return the vehicle in the same conditions as received, otherwise he must pay the Lessor for any damage caused, washing, as well as any missing accessories.
2 - Booking cancellation - In case of booking cancellation informed by email up to 72 hours before the pick-up time, the amount will be refunded, less administrative expenses, namely, fees charged by banks and/or payment networks, such as Visa and Mastercard.
3 - Delivery and return of the vehicle - The minimum rental period is one day (24H).
In cases of delays of more than 1 hour in returning the car, the Lessee could be charged for an extra rental day.
In case of delay on the part of the Lessee in collecting the vehicle, he/she will be responsible for parking and/or travel expenses.
Lessee may also be charged an "out of hours" fee for each pick-up and drop-off resulting in an hour outside of Lessor business hours, even if such fee was not charged at the time of booking.
If the Lessee wishes to change the pick-up time or the time to return the vehicle, he must contact the Lessor at least 4 hours in advance of the intended time or the time stipulated in the contract.
The premature delivery of the vehicle will not incur refunds.
4 - Young Driver - The driver must be at least 21 years old and have at least 2 years of driving experience. You must present a valid transport letter in Portugal.
If you do not meet these criteria and wish to proceed with the reservation, the Lessor will charge a "Young Driver Fee" of 450€.
5 - Fuel - The Lessee will receive the vehicle with a full tank and must return it in the same way.
If the vehicle is returned with an incomplete tank, the Lessee will pay the Lessor the amount of the fuel tank missing.
6 - Prices - Prices include: VAT, Premium Insurance, maintenance and 24h travel assistance.
Prices do not include: expenses with Park, fuel and fines.
7 - Premium Insurance - is included in all rentals and covers the following items:
• Civil liability (against third parties), mandatory;
• Personal accidents for vehicle occupants;
• Theft or robbery of the vehicle;
• Fire, lightning or explosion;
• Natural phenomena and aircraft crashes;
• Crash, collision and rollover;
• Vandalism (caused by third parties) and acts of terrorism;
• Loss of key;
• Damage to wheels.
Premium Insurance does not cover the following items (all expenses caused by the following damages will be the responsibility of the Lessee):
• Damage due to negligent driving, malpractice or misuse - the Lessee will be charged a minimum of 150€ for each damaged part;
• Damage to the engine and/or gearbox and/or clutch caused by inexperience or misuse;
• Damage due to refueling with the wrong fuel - 750€ will be charged to the Lesseet;
• Intentional damage caused by the Lessee or by persons under his responsibility to the vehicle or third parties;
• Damage caused by a person driving without legal authorization and/or without authorization from the Lessor; under the influence of alcohol, drugs or by a person suffering from mental insanity;
• Damages due to participation in sporting events, Rally’s, challenges, contests, competitions;
• Glass breakage;
• Damage to tires, the Lessee will be responsible for taking the tire to a location for repair, as well as for the expenses;
• Damages for driving in a way that disregards local traffic laws and regulations and/or in a manner that disregards warnings from authorities and traffic signs, danger signs or risk signs, for driving, stopping or parking in prohibited places, for driving, stopping or parking in places closed by the authorities;
• Damage from use to push or tow any vehicle, trailer or any other object;
• Damage caused by accidents that are not reported to the Lessor and the police;
• Drivers are responsible for all traffic violations they commit.
8 - Towing costs -Towing costs will be borne by the Lessor only in cases of vehicle problems that have not been caused by the Lessee. In situations such as loss of key, lack of battery due to forgetting the lights, radio or other items turned on, lack of fuel, jamming or damage to tires that occur due to circulation outside tarred roads and/or places closed by the authorities and other situations similar, the Lessee will pay the costs of towing and/or assistance and the amount of damage to the tires, €150 for each damaged tire and €100 for towing and/or assistance.
9 - Damage, accident, theft, robbery or fire - In this case the Lessee must:
• Contact the Lessor, even in case of minor damage or loss, and provide the Lessor with a detailed report, including diagrams, photos and a detailed description of what happened, requesting the activation of the Travel Assistance, whenever justified;
• Take pictures of the vehicles involved, in the position they were in after the accident, as well as the damage caused to all vehicles involved;
• Call the authorities (112) and an ambulance if there are any injuries;
• Report theft or robbery of the vehicle to the police authorities, as well as any accident in which there are bodily injuries or in which the other party's fault must be clarified;
• Complete the Friendly Declaration of Car Accident whenever the accident involves third parties;
• Obtain from the other drivers involved:
Name, address and telephone number;
Driver's license number, date and place of issue;
Make, model and license plate of other vehicles;
Insurance policy and insurance company of other vehicles involved.
• The Lessee agrees to cooperate with the Lessor and its insurers in any investigation or legal proceedings subsequent to any accident in which he/she is involved;
• Take appropriate measures to protect the vehicle before leaving the scene of the accident.
10 - Vehicle maintenance and cleaning - The Lessee is responsible for maintaining the vehicle and its equipment throughout the rental period, and must check the oil, fuel, water levels and tire pressure.
In case of excessive dirt, beyond what is expected for normal use of the vehicle (interior and/or exterior), a cleaning fee of €15 will be applied.
11 - Extension of the contract - The rental ends on the day and time established in this rental contract.
If the Lessee wishes to extend the rental period, he/she must contact the Lessor to update his/her rental contract up to 12 hours before the end of the contract.
The Lessor reserves the right not to extend the contract.
If there is no consent, the vehicle is considered to be driven without authorization and against the owner's will. This act is punishable by law and is the driver's responsibility.
In this case, a default fee of €100 is applied, plus the daily rental and insurance costs.
12 - Non-compliance and breach of contract - If the Lessee breaches the Rental Agreement, the Lessor may terminate the contract immediately without prior notice and recover the vehicle at any premises or location. In this case, the Lessee must indemnify the Lessor against all expenses, actions, complaints, costs and damages resulting from or recurring to this breach.
13 - Loss or damage to personal property - The Lessor is not responsible for the loss or material damage caused to personal property transported or left in the vehicle, either during the rental period or after it.
14 - Vehicle replacement - The Lessor reserves the right to replace the vehicle initially selected in the reservation when the fleet is exhausted. In this case, the replacement will be made with an equivalent or higher-quality vehicle. The Lessor undertakes to maintain the rate corresponding to the vehicle initially selected.
15 - Complaints - This rental agreement is made and signed in accordance with and is governed by the laws of Portugal. In the event of a dispute, the consumer may resort to the consumer dispute arbitration center of the Autonomous Region of Madeira. The Lessee may submit a complaint at https://www.livroreclamacoes.pt
16 - Personal data - I declare that I authorize the Lessor to collect, process, handle and store my personal data, namely name, civil identification number, tax identification number, passport and driving license details. The data will be used for the time necessary to resolve the contracted service and will remain on file for the purposes of complying with legal and judicial obligations and for the pursuit of the company's legitimate interests.